Privacy Policy
Last updated: July 20, 2026
Information We Collect
When you submit a form on vox.chat, start an AI Receptionist conversation, or otherwise contact us, we collect the information you provide: your name, business name, phone number, email address, and any message you include. We may also process call or chat content when you use our demos or services. We do not collect information passively beyond standard server logs (IP address, browser type, pages visited) and analytics in aggregate.
How We Use Your Information
We use the information you submit to respond to your inquiry, provide a consultation, deliver AI automation services, send transactional texts or emails related to your request, and improve our product. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Third-Party Services
Form submissions are processed through Formspree, Inc., which temporarily stores your data to deliver it to us. Formspree's privacy policy applies to their handling of your data. We may also use analytics services to understand site traffic in aggregate.
Data Retention
We retain your contact information for as long as necessary to fulfill your request and maintain our business relationship. You may request deletion of your data at any time by emailing us.
Your Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request deletion of your data, and opt out of any sale of personal information. We do not sell personal information. To exercise your rights, contact us at support@vox.chat.
Contact
For privacy-related questions, email support@vox.chat.
Terms of Service
Last updated: July 20, 2026
Agreement
By using vox.chat and our services, you agree to these terms. If you do not agree, please do not use the site or our services.
Services
Vox.chat provides AI-powered voice agents, AI Receptionists, and AI review agent services for local service businesses. Services are delivered on a subscription basis with no long-term contracts. We reserve the right to modify or discontinue services with reasonable notice.
Your Responsibilities
You are responsible for providing accurate business information for AI agent training, maintaining the accuracy of your service offerings and pricing, and ensuring compliance with your own industry regulations regarding automated communications. If you use Vox to text or call your customers (for example review requests or appointment confirmations), you represent that you have obtained all required consent under the TCPA, state mini-TCPA laws, and carrier rules, and that you will honor opt-outs. You are solely responsible for the content of customer-facing messages sent on your behalf once configured.
AI Disclosure
Our AI voice agents and AI Receptionists are artificial intelligence systems, not human operators. While designed to sound natural and provide accurate information based on your training data, they may occasionally provide imperfect responses. You acknowledge that AI-handled interactions are automated.
Limitation of Liability
Vox.chat is not liable for lost revenue, missed calls, or business outcomes resulting from AI agent performance, service interruptions, or technical issues. Our services are provided "as is" and we make no guarantees regarding specific business results.
Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods.
Modifications
We may update these terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms.
SMS messaging & TCPA
Last updated: July 20, 2026
When we text you
If you provide a mobile number on vox.chat (contact forms, setup, demos, or AI Receptionist), you consent to receive transactional texts from Vox.chat related to your inquiry or service — for example confirmations, follow-ups, and support. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Opt out
Reply STOP to any Vox text to opt out of further SMS from that program. Reply HELP for help, or email support@vox.chat. You may still receive emails or calls related to an open service relationship unless you request otherwise.
Texts to your customers (client responsibility)
When Vox automates SMS for your business (review requests, appointment reminders, etc.), those messages are sent on your behalf as the business. You must have a lawful basis to contact each recipient (including prior express written consent where required under the Telephone Consumer Protection Act and applicable state law). You must maintain opt-out processes and honor STOP requests. Vox provides the tooling; you remain the sender of record for compliance purposes unless we agree otherwise in writing.
No marketing spam
We do not sell your number. We do not use your contact details for unrelated third-party marketing lists. Program descriptions and consent language on our forms are part of this policy.
Call & chat recording
Last updated: July 20, 2026
What we record
Voice agent calls and AI Receptionist conversations may be recorded and/or transcribed for quality assurance, training, dispute resolution, and to deliver summaries, bookings, and notifications to the business owner. Demo interactions on vox.chat may also be logged for product improvement and lead follow-up.
Notice & consent
Where required by law, callers or chat participants will be notified that the interaction may be recorded (for example via an automated disclosure at the start of a call). You acknowledge that California and some other states require consent of all parties for certain recordings; as a Vox client you agree to configure scripts and disclosures appropriate to your service area and to obtain any consent your jurisdiction requires.
Access & retention
Recordings and transcripts are shared with the subscribing business and may be stored by Vox and its infrastructure providers for a limited period. Request deletion by contacting support@vox.chat, subject to legal hold and operational needs.
AI systems
Recordings may be processed by AI models to generate transcripts, extract lead fields, and improve agent quality. Automated systems are not a substitute for legal advice or human judgment in regulated situations.
Disclaimer
Last updated: July 20, 2026
Results Disclaimer
Statistics, figures, and ROI claims referenced on this site (such as average revenue lost to missed calls or typical return on investment) are based on industry research and aggregated client data. They are illustrative and do not guarantee specific results for your business. Individual results vary based on industry, location, call volume, service quality, and other factors.
No Professional Advice
Content on this site is for informational purposes only and does not constitute business, legal, or financial advice. Consult qualified professionals for advice specific to your situation.
Third-Party Links
This site may link to third-party websites or services. We are not responsible for the content, privacy practices, or availability of external sites.
AI Technology
Our AI agents use advanced language models and voice synthesis technology. While highly capable, AI systems are not infallible. We continuously monitor and improve agent performance but cannot guarantee 100% accuracy in all interactions.